We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.
To verify these details, please simply respond to the e-mail that was sent to you from a Support Representative at Luxy Hair.
Our warehouse will accept orders for processing at the following times: 5:30am, 10:30am, and 4:30pm - respective to each warehouses time zone.
Please e-mail us at email@example.com with your order number and the shipping option you would like to upgrade to. If your order has not yet been processed at our warehouse or been shipped, we will place your order on hold and send you a custom invoice. Kindly let us know once the invoice has been paid so we can manually release your order for processing again. If your order has already entered processing or has been shipped from our warehouse, we will not be able to adjust your shipping method.
Please contact firstname.lastname@example.org immediately with your order number and your new shipping address. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes, although it is the responsibility of the buyer to input their correct shipping address.
Kindly note that once an order enters processing at our warehouse, we no longer have the ability to make any changes to it.
Please e-mail email@example.com with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse.
If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. If this is the case, you can simply refuse the package upon delivery and request to have it returned to sender. The courier will then ship it back to us at no cost to you. Once your tracking information updates to confirm that your package is on route back to our warehouse, please notify us immediately at firstname.lastname@example.org and we will be happy to proceed with your refund back to your original method of payment.
Please contact email@example.com immediately with your order number and the set you'd like to change to. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
At this time, we do not accept customized orders, however, because Luxy Hair extensions are made of 100% remy human hair, they can be colored and cut by an experienced hair colorist.
We do not recommend to have your Luxies bleached, as bleaching is a harmful process that can damage your set.
If you do decide to have your Luxies dyed, we recommend to have the hair colorist test a one clip weft first prior to dyeing the full set to ensure that you’re satisfied with the results.
If you decide to have your Luxies cut, we recommend to have them already clipped into your hair during the haircut, and to also come up with a numbering system for the wefts so that you know exactly where each weft is supposed to be clipped in for the future uses.
We try our very best to stock the appropriate amount of units in our warehouse to ensure there are never any instances where an item is on backorder. On some rare occasions, however, a unit may be out of stock for a short period of time. If a set is listed as being on backorder, that means we have no more units left in our warehouse but have a new shipment on the way. The date listed beside the backorder notice indicates when we are expecting our new shipment in for that particular set. That is when you can expect for your order to begin processing at our warehouse and preparing for shipment.
Questions answered by specific topic.
If you still have any questions, please email us at firstname.lastname@example.org
We respond to every email within 24 hours! We will be happy to help you.